Frequently Asked Questions

Everything you wanted to know about working with Superfecta (and probably a little more).

  • We’re a full-service marketing and creative agency based in Albany, New York—home to our bright, bold, and wildly talented team. From social media management and branding to photography, web design, and content creation, we help businesses of all sizes look, sound, and feel like the best version of themselves.

    We call the Capital Region home, but our work travels—our clients stretch from Syracuse to Florida (and everywhere in between).

  • Our office and creative studio are located in Albany, NY! It’s where the magic—and the coffee—happens. We also shoot on-location across the Capital Region, Saratoga, Schenectady, Troy, and beyond.

    (Need us to come to you? We’re travelers. Pack the tripod, let’s go.)

  • It all starts with a quick hello. Fill out our Inquiry Form (or shoot us a message) and tell us a little about your brand, your goals, and what you’re dreaming up. We’ll review it and set up a discovery call to talk ideas, packages, and possibilities.

  • Absolutely. We partner with local boutiques, restaurants, and start-ups and multi-location companies with established teams. Everything we do is tailored—no cookie-cutter templates here. Whether you need one-time photography or a full creative retainer, we’ll build a custom plan that fits your needs (and your budget).

  • Every project is custom because every brand is different. All of our services are à la carte, meaning you can mix and match exactly what you need—branding, social media, ad management, photography, design, and more.

    Want to start small? Book a single photoshoot.
    Want the full package? We’ll handle your strategy, content, ads, and analytics all under one roof.

  • Yes, and we love that. Our in-house creative studio handles professional brand, product, lifestyle, and event photography (plus video!). Whether you need updated team photos, new content for your socials, or a full campaign shoot, we’ve got you covered.

  • We’re always looking to collaborate with authentic, creative voices who love showing off local businesses and lifestyle brands. Fill out our [Influencer Form] to get started.

    Quick note: we’re building a Superfecta Influencer Community - a group of local creators, tastemakers, and storytellers who get first dibs on campaigns, events, and collabs. Visit our Influencer page here and join the crew!

  • We work across a mix of hospitality, real estate, wellness, retail, and lifestyle brands. Think restaurants, apartment communities, fitness studios, boutiques, event venues, and more. Basically, if you’ve got a story worth telling, we’ll make it look good and sound better.

  • After your discovery call, we’ll send over a customized proposal and timeline. Once approved, we kick off with a strategy session, followed by creative production (photography, copy, design, ads—you name it). We stay in touch through regular check-ins and reports so you’re always in the loop.

  • Yep! Most of our clients work with us on monthly retainers for social media, content creation, and marketing support—but we also take on standalone projects like branding, website builds, or one-off campaigns. We’ll recommend what makes the most sense based on your goals.

  • Not at all. While we’re rooted in Albany, New York, we’ve worked with clients all over the country - New York City, Syracuse, Florida, and beyond. With a remote-friendly team and a creative studio that travels, distance has never stopped us from creating something amazing.

  • We recommend reaching out at least 4-6 weeks in advance for campaigns or photoshoots, especially around holidays and peak seasons (hello, summer + Q4!). Larger projects like branding or website design may require a longer timeline.

  • Easy. Fill out our Contact Form, tell us what you’re looking for, and we’ll take it from there. You bring the vision, we’ll bring the strategy, the creativity, and the caffeine.